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Questions,
answered.
Everything you may want to know before choosing your space—without standing between you and booking it.
Before you arrive
Simple answers.
An easy stay.
Still deciding between the house, apartment, or whole complex? Start here—or message us for a personal recommendation.
Ask us on WhatsApp01Which space is right for my group?+
The 3-bedroom house is ideal for families and groups who want more living space and a private plunge pool. The 2-bedroom apartment is a bright, independent third-floor retreat. For larger groups, reserve both as the full 5-bedroom complex.
02Can we book the entire property?+
Yes. The house and apartment can be reserved together for groups of up to 13 guests. Full-complex stays are request-only: we personally confirm that both spaces are available, then send your direct quote and payment instructions.
03Is the rooftop private?+
The rooftop is shared between the house and apartment when they are booked separately. When you reserve the whole complex, the rooftop is exclusively for your group.
04Who can use the plunge pool?+
The plunge pool belongs to the 3-bedroom house. It is included with house and whole-complex reservations; it is not included with an apartment-only stay.
05How close are the beach and surf?+
The beach is approximately a three-minute walk from the front door, and the Anclote surf break is about four minutes away. Restaurants, shops, markets, and coffee are also within easy walking distance.
06Is there parking?+
Yes, parking is available. If your group will arrive with more than one vehicle, ask us before arrival so we can confirm the best arrangement.
07What are check-in and checkout times?+
Standard check-in is after 3:00 PM and checkout is before 11:00 AM. Early arrival or late departure may be possible depending on adjacent reservations—please ask before making plans.
08Are children welcome?+
Yes, families are welcome. Because the property has stairs, multiple levels, a rooftop, and a plunge pool, adults are responsible for supervising children at all times. Tell us the ages in your group and we can help you decide which setup fits best.
09Are pets allowed?+
Pet requests are considered individually and may depend on the space, dates, and animal. Please contact us before booking so we can confirm whether your pet can be accommodated and explain any applicable conditions.
10What is the cancellation policy?+
Cancellation terms can vary by accommodation, rate, and booking channel. The exact policy will be shown before payment in the secure booking checkout. Contact us if you would like help understanding it before reserving.
11Can you arrange airport transfers or experiences?+
Sometimes. We can help inquire about airport transfers, pre-arrival stocking, surf and water activities, wellness, dining, and celebrations. These services are by request, not guaranteed, and depend on advance notice, weather, local partners, and availability.
12Why book directly?+
Booking direct gives you our best available direct rate, personal help choosing the right space, and one conversation for accommodation and optional trip-planning requests. House and apartment payments still use secure Lodgify checkout.
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